Track your order
Pop your order number in below and we’ll show you exactly where your parcel is. It’s in your confirmation email and starts with #AU.
While you’re waiting
The questions we get most
Nothing has moved for a few days. Is something wrong?
Usually not. Tracking only updates when your parcel is scanned, and there can be a few quiet days between scans while it’s in transit. If a week goes by with no scan at all, email us and we’ll chase it for you.
It says delivered but I haven’t got it.
Check with anyone else at the address first, and have a look around the property — couriers often leave parcels somewhere out of sight. Still nothing? Reply to your shipping email and we’ll open a trace with the carrier.
Can I change my delivery address?
Only before it ships. Email us within 24 hours of ordering and we’ll sort it. Once it’s with the carrier we can’t redirect it.
I want to return something.
You have 30 days from the day your parcel arrives — not from the day you ordered. Reply to any email from us and one of us will walk you through it.
Still not sure? Write to us at info@rubyelisesydney.com. We answer every email within 24 hours, every day — a real answer from one of us, not a form letter.
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